Customer Service Model in Libraries

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The service desk needs a customer service Model.

The question is how can OLAC 2.0 implement the customer service Model/Customer interaction model and to what effect? this led me to ask how is the interview conducted via online tools, and then how does one show empathy via a digital interaction: https://www.interaction-design.org/literature/topics/empathize https://blog.resellerclub.com/empathy-in-web-design-the-what-the-how-and-the-why/

see the five stages here: https://learn.g2.com/customer-interaction some of the diagrams here.

read: https://www.freshworks.com/freshdesk/customer-interaction

Consider the applicability of: https://www.researchgate.net/figure/Framework-of-the-customer-service-platform-business-model_fig1_352044737 from: A Data-Enabled Business Model for a Smart Healthcare Information Service Platform in the Era of Digital Transformation

Venn diagrams

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I found the following resources really helpful with boolean operators and Venn diagrams.

Snarky Math (Director). (2021, October 21). Can you draw a Venn diagram for 4 sets? | Why Venn diagrams are not easy [Streamed]. Snarky Math. https://youtu.be/IekSOZIF5uI

Student Contributors The University of Edinburgh School of Informatics. (n.d.). Better Informatics. Betterinformatics.com. Retrieved November 10, 2024, from https://betterinformatics.com/resources/inf1-cl/venn/

This one allows prime sets: https://statpowers.com/venn.html

The University of Edinburgh School of Informatics. (n.d.). Venn Diagrams. The University of Edinburgh School of Informatics Teaching Aids. Retrieved November 10, 2024, from https://www.inf.ed.ac.uk/teaching/courses/inf1/cl/tools/venn/

I haddn't really thought about what they represent or the appropriateness of their use. https://www.sciencedirect.com/science/article/abs/pii/B9780444529374500113 https://blog.jooq.org/say-no-to-venn-diagrams-when-explaining-joins/ https://github.com/tctianchi/pyvenn This python lib is interesting for generating visualizations if they are accurate. I used an inaccurate visualization in my presentation on OLAC roles. Maybe this could be added to django to update automatically. https://www.sciencedirect.com/topics/mathematics/venn-diagram https://www.dubberly.com/concept-maps/visualizing-venn-diagrams.html

Django Database options

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I have been looking at Django for several projects. I've been looking at implementation details including hosting and database.

database options for Django and have settled on PostGIS as in PostgresSQL with GIS support.
https://stackoverflow.com/questions/3743632/gis-postgis-postgresql-vs-mysql-vs-sql-server

In general I have found reading through the following helpful
https://www.digitalocean.com/community/tutorials/how-to-create-a-django-app-and-connect-it-to-a-database
https://djangobuilder.io/#/
http://darrenoneill.co.uk/post/using-postgis-and-geodjango-find-nearest-neighbour/
https://medium.com/@amirm.lavasani/classic-machine-learning-in-python-k-nearest-neighbors-knn-a06fbfaaf80a
https://www.geeksforgeeks.org/find-the-nearest-node-to-a-point-using-osmnx-distance-module/
https://github.com/fabiocaccamo/django-treenode
https://github.com/peopledoc/django-ltree-demo


https://stackoverflow.com/questions/38921444/modelling-a-polymorphic-tree-with-django-treebeard
https://dev.to/pawnsapprentice/postgresql-in-geospatial-applications-unleashing-the-power-of-location-data-4jan
https://github.com/gboeing/osmnx
https://github.com/feincms/django-tree-queries
https://django-treebeard.readthedocs.io/en/stable/

Find adjacent language equals
Weight algorithm: Node edge in lang-tree = .5, overlapping GIS = .20, adjacent GIS edge = .25

Radwagon 4 Collapse

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My kids and I started using our Radwagon 4 this year to commute around the Belle Mead area of New Jersey.

Often we make the trip into Princeton. Today we got our things loaded up on the bike and just as I had started the electrical assistance the front tire tore off and we crashed at the end of our long-ish driveway. To be clear our front quick release axle was tight before departure (departure on our 40 second trip). Also we are evidently not alone in this experience.

Our use is rather low as we have just started using the bike about two months ago and are at 279 miles.

We are concerned for two reasons.

First we are sad about what happened and desperately want to know how to fix the broken parts. My son expressed it in the moment like this:

Second, we’re not entirely sure how this happened and we are concerned that it might happen again. We travel roads and there are cars on those roads so we want to be sure the equipment we use is not going to fail. Damage to our bodies included scrapes, bruises, and jarring. But the bike sustained moderate damage including a bent disc break in the front, a bent drive wheel, a broken front splash guard and scraped paint in several places including the front basket and back runners.

The front wheel ended up under the bike.
We were all scraped up.
Hugh’s Back
My Hand
My Elbow
My Leg
Bend to the back cage.
Front disc break completely bent
Demolished front fender
Dented and bent front drive chain

From what I read on the internet I see that the front axle doesn’t have “Lawyer tabs” which would prevent the axle from moving out of the forks. This seems to be a design flaw but the design around the forks is short and there isn’t really a way to add my own. A newly designed fork, like those mentioned here, would be a welcomed addition.

OLAC/DC, RDA, and IFLA-LRM

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There needs to be a differential analysis of what metadata or relationships do not exist in which formats.

Just some resources looking at "core elements".

The following in an interesting expose into the use of "kits" or records for more than one carrier type. Arguably this is 90% of linguistics.
https://original.rdatoolkit.org/document.php?id=lcpschp3

https://original.rdatoolkit.org/document.php?id=lcpschp7
https://www.loc.gov/aba/rda/pdf/core_elements.pdf
https://www.follettcommunity.com/s/article/ms-marc-rda-core-elements
https://www.librarianshipstudies.com/2016/03/rda-core-elements.html#:~:text=Core%20elements%20in%20Resource%20Description,Types%20RDA%20Core%20Elements
https://wiki.gccollab.ca/PFAN_-_Core_RDA_Elements_for_PFAN
https://cornerstone.lib.mnsu.edu/cgi/viewcontent.cgi?article=1017&context=olac-publications

Conser is for serials
https://www.loc.gov/aba/pcc/conser/index.html

Bibco is for other bibliogrpahic records.
https://www.loc.gov/aba/pcc/bibco/index.html

Maps and cartograpihc information

https://libguides.nmstatelibrary.org/rda

New writing platform

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I'm to the point where I need to better manage my scholarly outputs. I have long been an XLingPaper fan, but I am increasingly needing to be a LaTeX user.

I have a few choices:

  1. use overleaf for $89/ year.
  2. set up overleaf community edition, and also this tutorial, and this fuller tutorial.
  3. Get a dedicated machine for writing and set up that machine with latex locally.
  4. Should that machine be Mac or Linux?

Here are a few links as I explore. Overleaf-ce + Changes
https://github.com/overleaf/overleaf/issues/1193

An easy guide to self-host Overleaf community edition!
byu/Hakan_Alhind inLaTeX

Worship or Wishing

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Still on the hunt for a church in New Jersey. This week it seems the big takeaway from worship service was that they wish they were in Oregon.

Princeton Alliance Church
Oregon coast like imaginary

When visiting new communities, especially churches, one of the American (US) common questions in the greeting and rapport building part of a conversation is the question: “So, where are you from?”

As a third culture kid this question has always been difficult to answer in a low-key way. Where am I from? Too much exoticism in the answer and the conversation gets either superficial or too deep. Also if our past doesn’t matter to Jesus should it matter to us? I mean it’s not that Jesus wasn’t concerned with the past of the people he engaged with, rather the past didn’t define the relationship. Often as Americans though we do let this information index our understanding of the people we meet. As Americans we understand this propensity and then craft our response to impact the indexing or framing of our history in the minds of the people we meet.

What is the class of questions which focus on the now, and forward rather than contextualizing humans in the past? And then what sub-class of questions can be more amicable to posturing the hearts of people meet with Jesus?

So what are some other possible discovery questions to ask? Maybe, “So, what brings you here today?” Or maybe “what makes you excited to meet Jesus today?”