Customer Service Model in Libraries

The service desk needs a customer service Model.

The question is how can OLAC 2.0 implement the customer service Model/Customer interaction model and to what effect? this led me to ask how is the interview conducted via online tools, and then how does one show empathy via a digital interaction: https://www.interaction-design.org/literature/topics/empathize https://blog.resellerclub.com/empathy-in-web-design-the-what-the-how-and-the-why/

see the five stages here: https://learn.g2.com/customer-interaction some of the diagrams here.

read: https://www.freshworks.com/freshdesk/customer-interaction

Consider the applicability of: https://www.researchgate.net/figure/Framework-of-the-customer-service-platform-business-model_fig1_352044737 from: A Data-Enabled Business Model for a Smart Healthcare Information Service Platform in the Era of Digital Transformation

OLAC/DC, RDA, and IFLA-LRM

There needs to be a differential analysis of what metadata or relationships do not exist in which formats.

Just some resources looking at "core elements".

The following in an interesting expose into the use of "kits" or records for more than one carrier type. Arguably this is 90% of linguistics.
https://original.rdatoolkit.org/document.php?id=lcpschp3

https://original.rdatoolkit.org/document.php?id=lcpschp7
https://www.loc.gov/aba/rda/pdf/core_elements.pdf
https://www.follettcommunity.com/s/article/ms-marc-rda-core-elements
https://www.librarianshipstudies.com/2016/03/rda-core-elements.html#:~:text=Core%20elements%20in%20Resource%20Description,Types%20RDA%20Core%20Elements
https://wiki.gccollab.ca/PFAN_-_Core_RDA_Elements_for_PFAN
https://cornerstone.lib.mnsu.edu/cgi/viewcontent.cgi?article=1017&context=olac-publications

Conser is for serials
https://www.loc.gov/aba/pcc/conser/index.html

Bibco is for other bibliogrpahic records.
https://www.loc.gov/aba/pcc/bibco/index.html

Maps and cartograpihc information

https://libguides.nmstatelibrary.org/rda

Serial and series

In looking at OLAC records for serials and series the previous distinction is made in MARC and RDA but not in DC. But it could be and if so, then what needs to be considered?

https://alastore.ala.org/content/rda-and-serials-cataloging
https://www.ccslib.org/Catalogers/index.php/Series_title_vs._main_title

What is "OLAC Core" >> https://www.ccslib.org/Catalogers/index.php?title=Bibliographic_input_standards#Bibliographic_Standards_for_Specific_Formats

https://original.rdatoolkit.org/lcpschp0.html
https://web.library.yale.edu/cataloging/serials/series-mpm-cataloging
https://loc.gov/aba/rda/mgd/seriesSubseries/mg-seriesSubseries.pdf
https://english.stackexchange.com/a/536678
https://repository.law.umich.edu/cgi/viewcontent.cgi?article=1029&context=librarian

Describing Organizations in Dublin Core

Are Organizations "Services" in the DCMIType vocabulary? Can I make an OAI-PMH compliant record representing an organization and what fields would apply?

I would like to describe organizations in Dublin Core. For example those listed here: https://www.linguisticsociety.org/resource/national-and-international-linguistics-organizations. Is this true for Linguistic Societies?

Is this true for all organizations?

The relevant Organizational role in MARC relators would be:

Secretary [sec]
A person or organization who is a recorder, redactor, or other person responsible for expressing the views of a organization.

Standards body [stn]
An organization responsible for the development or enforcement of a standard.

Jurisdiction governed [jug]
A jurisdiction governed by a law, regulation, etc., that was enacted by another jurisdiction.

Permitting agency [pma]
An organization (usually a government agency) that issues permits under which work is accomplished.

Issuing body [isb]
A person, family or organization issuing a work, such as an official organ of the body.

Degree granting institution [dgg]
A organization granting an academic degree.

https://schema.org/Organization
https://ror.org/search?query=Linguistic

Working with Organization Identifiers