![Initial Request on 16 OCT 2022](https://i0.wp.com/hugh.thejourneyler.org/wordpress/wp-content/uploads/2022/11/Initial-request.png?resize=584%2C274&ssl=1)
Initial Request on 16 OCT 2022
![](https://i0.wp.com/hugh.thejourneyler.org/wordpress/wp-content/uploads/2022/11/Reply.png?resize=584%2C561&ssl=1)
Reply the Next Day with my follow-up response.
![](https://i0.wp.com/hugh.thejourneyler.org/wordpress/wp-content/uploads/2022/11/Screenshot-from-2022-10-21-19-56-52.png?resize=584%2C566&ssl=1)
Second Response of the same confusion.
![](https://i0.wp.com/hugh.thejourneyler.org/wordpress/wp-content/uploads/2022/11/round4.png?resize=584%2C557&ssl=1)
Four rounds of this nonsense... please just read my message.
Then they sent me the questionnaire for the satisfaction survey.
![](https://i0.wp.com/hugh.thejourneyler.org/wordpress/wp-content/uploads/2022/11/Screenshot-from-2022-10-21-19-58-20.png?resize=584%2C513&ssl=1)
Well, are you happy?
![](https://i0.wp.com/hugh.thejourneyler.org/wordpress/wp-content/uploads/2022/11/review.png?resize=584%2C658&ssl=1)
Umm, NO. Not happy. Please read my messages when I send them.
![](https://i0.wp.com/hugh.thejourneyler.org/wordpress/wp-content/uploads/2022/11/resolved.png?resize=584%2C315&ssl=1)
Then they marked it resolved... without any resolution!
Finally two days later, someone replies...
![](https://i0.wp.com/hugh.thejourneyler.org/wordpress/wp-content/uploads/2022/10/Cirix.png?resize=584%2C340&ssl=1)
Two days later: "Oh we have a different virtualization service through the business school!
![](https://i0.wp.com/hugh.thejourneyler.org/wordpress/wp-content/uploads/2022/10/response1.png?resize=584%2C277&ssl=1)
Can your service do what I need it to do?
With all the gusto of "Let's go down the rabbit hole again and contact a new IT department", I reached out to the Citrix service manager. However, contrary to initial expectations, I found that I was corresponding with a responsive and well informed person who could make things happen if all the boxes on his checklist were filled... only they the boxes still are not filled.
![](https://i0.wp.com/hugh.thejourneyler.org/wordpress/wp-content/uploads/2022/10/final-content..png?resize=584%2C289&ssl=1)
Let's get all the stakeholders involved...
And so there it is... UNT, the school which is not in want of defined process. It is a well managed school.