I am working with a team to redo a rather large NGOIt is worth noting that there are different flavors of NGOs. This particular NGO is also a non-profit charity and also a volunteer organization (most of the staff are volunteers). Not all NGOs fit this category, though I do make some assumptions in this post as if all NGOs do fit this characterization. website (both the NGO and the website are large). One of the questions through the process is How do we “dismantle a huge 1995 era website” and replace it with a “modern CMS system”? The new CMS of course is going to have to be phased in as its detailed features are built out. The social challenge is that if something which is not meeting the organizational (NGO’s) needs is replaced with something else which also appears to not meet the organizational needs then the people within the organization (the spectators, not the people directly involved with the website project) have a tendency to think that the newly launched product is a flop. The bottom line is that there is a general loss of confidence in the development and implementation team. In my particular context this often means that when people loose confidence in a development or implementation team that they stop expecting great things and start looking for other “more suitable” solutions. One way to combat this loss of confidence is to address the the people (and their concerns) who are watching the phased role-out. One part of that engagement strategy can be to do use a public Roadmap. Continue reading →