Initial Request on 16 OCT 2022

Reply the Next Day with my follow-up response.

Second Response of the same confusion.

Four rounds of this nonsense... please just read my message.

Then they sent me the questionnaire for the satisfaction survey.

Well, are you happy?

Umm, NO. Not happy. Please read my messages when I send them.

Then they marked it resolved... without any resolution!

Finally two days later, someone replies...

Two days later: "Oh we have a different virtualization service through the business school!

Can your service do what I need it to do?

With all the gusto of "Let's go down the rabbit hole again and contact a new IT department", I reached out to the Citrix service manager. However, contrary to initial expectations, I found that I was corresponding with a responsive and well informed person who could make things happen if all the boxes on his checklist were filled... only they the boxes still are not filled.

Let's get all the stakeholders involved...

And so there it is... UNT, the school which is not in want of defined process. It is a well managed school.